Company Information
Address: Bjurträsk 26, 935 93 Norsjö. Email: info@norsjoselen.se + 46706953034 Orgnr: 460202-XXXX
General
To shop with us you must be at least 18 years old. If you are under 18 years of age, you need to have received consent to your purchase from your legal guardian
Order confirmation
After you make a purchase, an order confirmation is automatically sent to the e-mail address that you entered.
Prices and payment
Each item is indicated by price including VAT. At checkout you can see the total price including all fees, VAT, shipping and payment. Payment terms are stated at checkout depending on the chosen payment method.
Delivery
Once you have placed your order here, we will take care of it immediately. We will send your order normally within 3-5 working days. We use DHL and Postnord. Shipping cost is based on a delivery address and delivered to the address specified. You want to deliver to multiple addresses, split the order or contact us by email or phone.
Withdrawal
You can cancel your purchase within 14 days. In the unlikely event of a defect on delivery, it will be replaced. In your message to us, it must be made clear that you change your mind. The withdrawal period begins on the day you received the goods or a substantial part of it. Refunds will be made without undue delay and in any event not later than 14 days from the date on which we were notified of your decision to withdraw from the contract. You are obligated to keep the product in as good condition as when you got it. You may not use it, but naturally carefully examine it. If the product is damaged or is lost because you are careless, you lose your right of withdrawal. If you wish to exercise the right of withdrawal, you must send a clear and explicit notice of your decision to withdraw from the contract (e.g. a letter sent by mail or e-mail) to Norsjöselen. You can use the consumer agency's withdrawal form Consumer withdrawal Form , but you don't have to use it. In order for you to exercise your right of withdrawal in time, it is sufficient that you send in your message that you intend to exercise the right of withdrawal before the withdrawal period has expired.
Complaints
You may complain about the product for up to three years from the time of purchase. You must make a complaint within a reasonable time from the detection of the defect. If you advertise within two months it will always be considered within a reasonable time. In order for us to be obliged to fix the error, the error should be original. For example, a manufacturing defect.
Here's how to make a complaint:
1. Describe the defect/defect and how it was produced.
2. Submit the description to us by sending an email to info@norsjoselen.se. Please select your complaint as a contact reason and also fill in the item and order number.
3. We will review your case as soon as possible and contact you within a few days.
Returns
Returns are made at your own expense except if the product is defective or if we have packed errors. When replacing, we will pay the new shipping from us to you.
Untriggered Orders
We reserve the right to charge the customer a fee for a package that has not been collected from the registrar. The fee (currently 250 SEK) refers to the cost of return shipping, handling fees and management costs.
Personal data
In connection with your registration and order, you agree that we store and use your information in our business to fulfill the agreement with you. You are legally entitled to receive the information we have registered about you. If it is incorrect, incomplete, or irrelevant, you can request that the information be corrected or deleted. If so, please contact us via email. " We undertake not to disclose or resell in any way the personal data we collect from our customers. We collect only the information we need to process your order and the information is used only by ourselves and the partners we use to make the purchase.
Cookies
This online store uses cookies. A cookie is a small text file that is stored on your computer and contains information to help the web shop identify and follow users. Cookies are available as session cookies and that are stored permanently on your computer. In order to use the webshop you should allow cookies in your browser. This type of cookie is used solely to provide visitors with a better experience and support and does not store any personal information about you. Cookies can be deleted. This webshop uses cookies for example to keep track of your shopping cart, your settings and the pages you have visited in order to provide you with a better customer experience and support.